A well-known Company in Rental Luxury Cars is looking for a Customer Experience & Complaints Specialist

Location: Sheikh Zayed

Working Hours: 9:00 A.M. to5;00 P.M.

Days off :2 days  

Transportation: Available

Role Summary:

Responsible for handling customer complaints end-to-end, ensuring timely resolution, analyzing feedback trends, and working with internal teams to improve overall customer experience.

Key Responsibilities:

 • Receive, log, and follow up on customer complaints across all channels.

 • Investigate issues and coordinate with relevant departments for resolution.

 • Ensure complaints are resolved within agreed timelines.

 • Analyze recurring complaints and suggest service improvement actions.

 • Prepare regular reports on complaints, resolutions, and customer satisfaction.

Requirements:

 • Bachelor’s degree in a relevant field.

 • 3+ years of experience in customer service or complaints handling.

 • Good communication and problem-solving skills.

 • Experience using CRM systems and basic reporting tools.

If you're interested, send your CV to WhatsApp: 01228283222. Mention the title + your expected salaryللتقديم الان