Responsibilities

• Greet the customer on counter with warmth, courtesy, and a personalized greeting
• Generating a proper queuing ticket for the customer
• Full customer need assessment by proper probing to identify the customer's needs
• Offering the best fit to the customer through cross sell/up sell when applicable according to the customer's type/segment
• Fulfilling the customer need with speed & simplicity (Can do attitude)
• Handle customers' inquiries & complaints in a positive manner
• Ensure that the customer got all the needed service before leaving the counter
• Provide strong & updated product knowledge & competition's offers awareness
• Supporting in maintaining the store's look & feel standards at all times
• Inform patrons about product features and benefits, offering opinions and recommendations as appropriate

Operation

• Accurately handle cash
• Accurately handle inventory
• Full awareness with all retail applications
• Interdepartmental communication to speed up the work's completion
• Handling opening & end of day operation
• Execute purchases and returns at the cash register while checking for accuracy
• Restock and organize merchandise on the sales floor
• Resolve customer complaints and issues in a timely and professional manner

Targets

• Achieve sales targets
• Achieve revenue targets
• Cross sell/up sell when applicable according to the customer's type/segment
• Achieve customer experience targets
• Deliver exceptional service to our shoppers, resulting in repeat visits and long-term brand loyalty
• Collaborate with coworkers to achieve store sales goals through suggestive selling and special promotions

Qualifications

• 1–2 years’ experience in a relevant field is preferable
• Career Level: Junior Level
• Education Level: Bachelor's Degree
• Preferred Resident: 6 October City – Giza
• Good English
• Good negotiation skills
• Good problem-solving skills
• Excellent selling skills are a mus

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