Job Description
Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part.
What you will do
Manage and develop the relationship with designated account(s) in Middle East and Africa throughout the engagement against the contractual deliverables & commercials.
Become the trusted advisor for the customer, in order to help to maximize their investment in Oracle and represent them across the wider Oracle organization.
Drive a high degree of satisfaction and reference ability, to protect and enhance Customer Success Services (CSS) revenue streams
Manage the delivery engagement as defined by CSS processes & tools, including creating and maintaining accurate service documentation
Co-ordinate the resources required to deliver the service to the allocated customer(s)
Assuring and improving high quality of CSS service.
Manage the contractual commercials, ensuring that the margin is maintained & developing plans to improve margin where appropriate
Manage commercial aspects of the contract such as rebates, storage costs, work packages, etc.
Assisting in the renewal of CSS contracts and contributing to pre-sales activities
Develop strategic relationships with senior members i.e. CIO, CTO of the customer management team.
Developing cross-team or 3rd party relationships, and working with these teams in delivering a comprehensive service to the customer
Developing and maintaining relationships with senior management across Oracle lines of business within the designated account(s)
Identifying additional opportunities for customers to engage with Oracle, such as Special Interest Group (SIG), Oracle Customer Advisory Board (OCAB) plus other technical and business events.
Generate a Project Plan for each project which fully reflects CSS requirements.
Career Level - IC4
Responsibilities
What we are looking for
10+ years IT project management experience, in B2B environments
PRINCE2 / PMP and standard ITIL Certification is desirable
Strong interpersonal skills, good communicator
Extensive customer interaction experience at middle or executive levels. Solid industry experience/knowledge.
Preferable previous Outsourcing, SaaS and Managed Cloud delivery or implementation experience
Proven track record of building strategic relationships and delivering high levels of customer service
Proven day-to-day service delivery experience, this should be in current role
Previous experience of working in a virtual team, and taking the lead role for that team
What we will offer you
A competitive salary with exciting benefits
Flexible and remote working so you can do your best work
Learning and development opportunities to advance your career
An Employee Assistance Program to support your mental health
Employee resource groups that champion our diverse communities
Core benefits such as medical, life insurance, and access to retirement planning
An inclusive culture that celebrates what makes you unique
At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.
https://www.oracle.com/corporate/careers/diversity-inclusion/
Qualifications
Career Level - IC4
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.للتقديم الان
