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الرئيسية الوظائف

Customer Success Specialist

ge high volume of customer contacts and communications through phone and email each day Use contact...

منذ 8 أشهر عمل كلي SuadiArabia 112

قدم الآن

المكان

SuadiArabia

نوع العمل

عمل كلي

الخبرة

0-3 سنوات

الراتب

غير معروض

الملخص الوظيفي

ge high volume of customer contacts and communications through phone and email each day
Use contact search and productivity tools to verify contact information is accurate
Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
Develop a level of product knowledge to speak intelligently to customers and address specific objections
Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
Work with teams and management to
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وظائف مشابهة

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