Job Description

• Serve as the primary technical point of contact for assigned client accounts, ensuring their needs are met and exceeded.
• Develop and maintain strong, long-term relationships with clients, understanding their business objectives and technical environments.
• Coordinate and deliver technical presentations, product demonstrations, and training sessions tailored to client requirements.
• Collaborate with internal teams to resolve client issues, ensuring timely and effective solutions.
• Monitor client usage and performance metrics, proactively identifying opportunities for optimization and growth.
• Provide guidance on best practices, product integration, and technical troubleshooting.
• Manage the onboarding process for new clients, ensuring a smooth and successful implementation.
• Gather and relay client feedback to product and engineering teams to drive continuous improvement.
• Prepare and present regular account reviews, status reports, and recommendations to clients.
• Stay up-to-date with industry trends, emerging technologies, and competitive offerings to provide informed advice.

Job Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
3–5 years of experience in a customer-facing technical role within a System Integrator, IT Services, or Managed Services environment.
Strong understanding of IT infrastructure, including networks, servers, systems, and enterprise solutions.
Proven experience in SLA management, service delivery, and customer issue resolution.
Ability to manage multiple client accounts and priorities simultaneously.
Strong communication and presentation skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
Experience coordinating with internal teams (support, operations, projects, and engineering).
Good problem-solving and analytical skills with a proactive mindset.
Understanding of service contracts, maintenance agreements, and managed services models.
Ability to identify service improvement and account growth opportunities in coordination with sales teams.
Strong documentation and reporting skills (service reports, account reviews, status updates).
Willingness to stay updated with emerging technologies and industry best practices.
Preferred (Nice to Have)
Experience with enterprise or government customers
Background in networking, security, virtualization, or data center solutions
ITIL knowledge or certification
Experience working in large-scale or high-availability environments

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