Job Summary:

The role is focusing on supporting the operation, maintenance, and enhancement of the bank’s digital banking channels, including mobile and internet banking platforms.

Job Responsibilities:

• Support daily operations of Mobile & Internet Banking Applications, ensuring availability and stability.
• Assist in implementing platform updates, patches, and new feature deployments.
• Monitor system performance and resolve issues to maintain optimal functionality.
• Provide second-level support for technical issues affecting mobile and internet banking systems.
• Conduct root cause analysis of recurring incidents and implement preventive measures.
• Maintain detailed incident records for audit and compliance purposes
• Collaborate with stakeholders to gather requirements for new features and enhancements.
• Assist in testing, validation, and deployment of system enhancements and customizations
• Coordinate with development teams and vendors to deliver high-quality solutions.
• Ensure platforms comply with regulatory requirements and internal security policies.
• Work with IT security teams to identify and mitigate vulnerabilities.
• Participate in audits and reviews to maintain system integrity and compliance.
• Collaborate with external vendors and internal teams to address system issues and enhancements.
• Act as a liaison between business units and IT for digital banking initiatives.
• Maintain documentation for platform configurations, updates, and operational procedures.
• Prepare reports on system performance, incidents, and enhancements for management review.

Job Qualifications:

• Bachelor’s degree in Business Administration, accounting, Information Technology, Computer Science, or a related field.
• Senior Officer: Minimum 2 years of experience in in digital banking or IT operations.
• Officer: Fresh Graduate or experienced in a similar role, preferably with mobile and internet banking platforms.

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