Concentrix is seeking dedicated Customer Service Representatives to join our team supporting a global leader in the Telecommunications industry. This is a fantastic opportunity for a motivated individual to gain experience in a fast-paced tech environment. No prior experience needed—we provide all the tools you need to succeed!
Summary
As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving their inquiries with accuracy and empathy. You'll play a key role in building strong customer relationships and ensuring a positive banking experience.
Responsibilities
- Handle customer inquiries and complaints via phone, email, and live chat.
- Provide accurate information about our products and services.
- Troubleshoot and resolve customer issues efficiently.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with other departments to ensure customer needs are met.
- Adhere to all company policies and procedures.
Qualifications
- University graduate.
- English proficiency at a B2 level or higher.
- Excellent communication and problem-solving skills.
- Strong attention to detail and ability to multitask.
- Flexibility with rotational and night/overnight shifts.
What we offer
- Competitive Compensation: We offer a competitive gross salary of up to 21,800 EGP + sales bonus.
- Comprehensive Benefits: Enjoy a robust benefits package that includes medical insurance with an annual coverage of up to 500,000 EGP and social insurance.
- Convenient Commute: We provide company-sponsored transportation with routes covering multiple key locations across Cairo.
- Career Advancement: Exceptional performance is recognized, with the opportunity for promotion after just six months of employment.
If you are a proactive and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply. Please submit your resume and a brief cover letter outlining your relevant experience.
Job Type: Full-time
