Job description:

The Sales Administration Specialist supports the commercial organization by managing order processing activities, coordinating with internal teams, and ensuring a seamless and efficient customer experience. This role plays a key part in enabling the sales team to achieve targets by ensuring accuracy, compliance, and timely handling of all sales-related operations.

Key Responsibilities

• Manage the end-to-end sales order process, from order entry to delivery coordination, ensuring accuracy and compliance with company policies.
• Collaborate with logistics, finance, customer service, and sales teams to ensure timely order confirmation, shipment, and invoicing.
• Maintain up-to-date customer records, price lists, and product data within CRM and ERP systems.
• Monitor stock availability and coordinate with the supply chain team to prioritize deliveries based on customer needs and sales commitments.
• Prepare quotations, sales reports, and documentation required for tenders or customer proposals.
• Handle customer inquiries related to orders, deliveries, product availability, and administrative requirements.
• Track and report KPIs related to order accuracy, lead times, customer requests, and operational performance.
• Support the sales team with administrative tasks, including contract documentation, credit checks, and after-sales processes.
• Ensure compliance with internal processes, company guidelines, and local regulatory requirements.

Candidate Profile

Technical Skills

• Bachelor’s degree in Business Administration, Economics, Supply Chain Management, or related fields.
• 2–3 years of experience in sales administration, customer service, or order management.
• Strong knowledge of ERP/CRM systems (SAP preferred).
• Excellent proficiency in Excel and data-driven reporting.
• Fluent in English; additional languages are considered a plus.

Soft Skills

• Strong attention to detail and high level of accuracy.
• Excellent organizational and multitasking abilities.
• Effective communication and customer-service orientation.
• Ability to work in a fast-paced, multicultural environment.
• Problem-solving mindset and willingness to take initiative.
  

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