About the job
We are looking for passionate and driven Front Office Agent who are eager to ensure top notch service to customers in our Cairo office. If you have worked in a similar role for more than a year and you are interested in working in the travel industry this could be the perfect role for you!
Responsibilities:
- Dealing directly with customers either through phone, live chat or email.
- Respond promptly to customer inquiries.
- Educating clients, explaining procedures, answering questions and providing knowledgeable answers.
- Determines availability and comparing prices.
- Maintains and improves quality results by adhering to standards and guidelines.
- Establishing policies by accessing and verifying client information.
- Maintains contact center environment and database.
- Follow up on clients where necessary.
- Following communication “scripts” when handling different topics.
- Identifying clients’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Obtain and evaluate all relevant information to handle travel requests efficiently.
- Increase the customer satisfaction and enhance the customer experience.
- Handle and resolve customer complaints.
- Meeting required targets.
- Any other duties related to the job
What you get?
At Wego, we pride ourselves on having created an open, flat and collaborative environment where ideas are heard and talent is nurtured. As a team member in Wego, you’ll have the opportunity to improve the lives of millions of users who use our travel app every day. You’ll work in cross-functional teams with a diverse group of individuals from 7 different countries, across 7 offices and time zones.
Our flat structure means that budding fresh graduates work inclusively alongside seasoned industry veterans, combining fresh and audacious ideas with tried and tested methods, to solve complex challenges in the world of travel technology.
You’ll be surrounded by many fun and friendly individuals who will help you grow both professionally and personally.
Most importantly, you’ll be able to join us on our exciting mission to build the best travel technology company in the world.
What more do you get?
- Medical insurance coverage
- Well stocked pantry
- Regular social events like team lunches, office parties and Fun Friday
You think you know someone who would be a superstar on this role? Go ahead and share the link!
