Role Description

• Support the wholesale sales team with accurate daily, weekly, and monthly reports.
• Monitor sales performance, targets, KPIs, and assist in identifying performance gaps.
• Ensure proper execution and optimization of the sales process and workflows.
• Coordinate with the sales team to ensure timely order processing, delivery follow-ups, and issue resolution.
• Maintain and update CRM system data to ensure accuracy and usability.
• Collaborate with finance to track invoices, collections, and credit limits when needed.
• Assist in forecasting demand, planning sales cycles, and preparing sales presentations.
• Work closely with inventory and logistics teams to ensure product availability and proper stock management.
• Support the development of sales tools, dashboards, and performance summaries.
• Identify process improvement opportunities to increase efficiency and streamline operations.
• Provide administrative and operational support for the wholesale sales department.
• Ensure customer satisfaction by supporting after-sales coordination and resolving operational issues.

Key Skills & Competencies:

• Strong reporting and analytical abilities
• Solid business and financial acumen
• Experience in sales process design, improvement & optimization
• Excellent organizational skills and attention to detail
• Strong knowledge of CRM tools and other sales platforms
• Ability to work closely with sales teams to support operations and drive efficiency

Qualifications

• Bachelor’s degree in business administration, Commerce, or a related field.
• 1–3 years of experience in Sales Operations or a similar role (preferably in wholesale business).
• Strong reporting and data analysis skills.
• Solid business and financial acumen.
• Experience in sales process design, optimization, and workflow improvement.
• Strong organizational and time-management skills.
• High attention to detail and accuracy.
• Proficiency in CRM systems and other sales tools.
• Strong communication and collaboration skills.
• Ability to work in a fast-paced, target-driven environment.
  

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