Software Delivery Manager
About Us
Daftra - دفترة is a leading cloud-based SaaS provider supporting more than 50 business sectors across the Arab region. Our platform delivers secure, scalable, and fully customizable enterprise management solutions with a 99.9% uptime guarantee, accessible anytime, anywhere, across multiple devices.
At Daftra, we simplify business operations by empowering organizations with flexible systems that grow with their needs backed by strong engineering, product excellence, and customer-centric innovation.
Role Description:
We are looking for a Software Delivery Manager to lead and govern the end-to-end software delivery lifecycle across multiple agile squads in a fast-paced SaaS environment.
This role is critical in ensuring predictable delivery, accurate planning, operational excellence, and cross-functional readiness. The Software Delivery Manager will work closely with Engineering, Product, QA, Support, Documentation, Training, and Leadership teams to ensure that releases are delivered on time, with quality, and with full organizational readiness.
The ideal candidate is highly organized, data-driven, proactive, and comfortable balancing strategic coordination with hands-on execution.
Key Responsibilities
1. Squad & Delivery Management
Oversee planning, execution, and delivery across 6 active product squads.
Monitor sprint progress, commitments, and delivery timelines.
Support and facilitate agile ceremonies including sprint planning, backlog grooming, reviews, and retrospectives in collaboration with Product Owners and Tech Leads.
Ensure all work items have clear scope, acceptance criteria, and documentation before delivery.
2. Planning, Estimation & Resource Allocation
- Ensure accurate task estimation and realistic sprint commitments.
- Allocate resources across squads based on capacity and priorities.
- Track work inside and outside sprints.
3. KPIs, Performance & Reporting
- Track velocity, sprint delivery rate, estimation accuracy, bug ratio, SLA compliance, utilization, cycle time.
- Provide regular delivery reports to leadership.
4. Release Planning & Execution
- Coordinate release scope, timelines, and dependencies.
- Ensure cross-functional readiness for releases.
5. Bugs, Quality & SLA Management
- Monitor bug backlog and ensure SLA compliance.
- Collaborate with QA and Support teams on prioritization.
6. Documentation & Training Enablement
- Ensure timely documentation and internal enablement.
- Support feature orientation sessions.
7. Stakeholder Communication
- Act as the main delivery point of contact.
- Provide transparent updates to stakeholders.
Qualifications
- Bachelor’s degree in Computer Science, Engineering, or related field.
- 3–5+ years of experience in software delivery or agile management.
- Strong knowledge of Agile & Scrum.
Why Join Daftra?
- Competitive USD-based salary
- Transportation allowance
- Career growth
- Friendly environment
- MBA discount and Gym membership
