Job Responsibilities:
Determines automotive problems by listening to customers' descriptions of symptoms; clarifying descriptions of problems; conducting inspections; taking test drives; checking vehicle maintenance records and examining service schedules.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Enhances the organization's reputation by achieving and overachieving the targeted CSI (Customer Satisfaction indicator).
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures.
Promote parts & accessories sales by informing customers about different products, vehicle care, and maintenance that can get their vehicles operating more efficiently.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Minimum Qualifications:
Engineering bachelor's degree (Mechanical, Electrical, Power engineering)
Minimum Experience:
Minimum 2-3 years of experience in the Automotive field is a must.
Job-Specific Skills:
Excellent interpersonal communication skills
Excellent command of English Language
Problem-solving skills
Negotiation skills
