Job Purpose:

The Fraud Management Department is to provide Fraud Risk Management Services in the capacity of the Operation Division that seeks most to minimize the risk associated with digital Service channels and maximize the return on investment by publishing frequently the most updated materials using the R&D techniques.

Job Responsibilities:

• Supervision of fraud monitoring team & assigning of daily working tasks & duties to team Supervisors & seniors and agents.
• Making a Daily/Monthly validation for all suspicious transactions that took place and retry to contact all unreachable cardholders that had potential risk or fraud actions on their cards
• Checking Payment scheme fraud information services on daily basis regarding Fraud/operational publication and other fraud related issues and strategies implemented by Payment scheme for fraud reduction.
• Revision of the already resolved alerts by seniors’ level especially transactions performed with suspicious flags.
• Compliance with regularity and customers’ requirements
• Designing the add-hoc material(s) and innovations to the banks’ involved and providing onsite trainings to the issuing and acquiring institutions.
• Running conferences and online trainings to the issuing and acquiring institutions.
• React to the Head of department’s assignments and requirements in a timely manner.
• Provide coaching to the Staff members and help ensure that they are up-to date with the Fraud Trends on a national and international basis
• project implementation evidenced through UAT & pilot
• Mitigate cards fraud amounts accrue
• Completion of daily tasks with correct and timely implementation

Job Requirements:

• Minimum 8 Years’ of Professional experience, specifically in the cards and payments domain.
• Strong Experience on Visa / MasterCard fraud management requirement.
• Strong Experience on Visa / Master Card Fraud management tools.
• Strong written and oral communication skills – English.
• Excellent analytical skills
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