Job Details

Experience Needed:3 To 9 Years

Career Level:Experienced (Non-Manager)

Education Level:Bachelor's Degree

Salary:Confidential

Job Categories:

• Installation/Maintenance/Repair
• Engineering - Telecom/Technology
• Engineering - Mechanical/Electrical

Skills And Tools:

Home appliancesEngineeringTechnical SupportMechanicalElectrical

Job Description

• Provide technical support and troubleshooting assistance for home appliances to customers and internal teams.
• Diagnose and resolve hardware and software issues related to household appliances efficiently.
• Document and track all support interactions, issues, and resolutions in the company’s ticketing system.
• Collaborate with product development and engineering teams to escalate and resolve complex technical problems.
• Deliver remote and on-site support as required, ensuring timely and effective solutions.
• Educate customers on the proper usage, maintenance, and features of home appliances.
• Conduct root cause analysis to identify recurring issues and recommend preventive measures.
• Assist in the installation, configuration, and testing of new appliances and components.
• Prepare technical reports and provide feedback to improve product quality and customer satisfaction.
• Stay updated on the latest technologies and advancements in the home appliances sector.

Job Requirements

• Bachelor’s degree in Engineering, Information Technology, or a related technical field.
• male 
• 3-9 years of experience in technical support, preferably within the home appliances or electronics industry.
• Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• Excellent communication and interpersonal skills for effective customer interaction.
• Proficiency in using diagnostic tools and support software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills with attention to detail and accuracy.
• Willingness to provide on-site support and travel as needed.
• Customer-focused mindset with a commitment to delivering high-quality service.
• very good  English 

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