Job summary

As an Account Manager at Ebra, you will be responsible for owning and growing client relationships by managing their debt recovery portfolios and ensuring outstanding performance delivery.

Qualifications

• 2–4 years in account management, customer success, or performance operations, ideally in B2B SaaS, fintech, or collections-related fields.
• Experience handling enterprise accounts or large-scale portfolios.
• Proven ability to deliver performance-focused reporting and recommendations.

Responsibilities

• Manage assigned client portfolios, ensuring strong execution and recovery performance.
• Serve as the main contact for clients—responding to queries, providing updates, and gathering feedback.
• Work closely with the operations, product, and AI teams to ensure smooth onboarding, issue resolution, and campaign execution.

Skills

• Strong analytical mindset; comfortable interpreting performance data and KPIs.
• Excellent communication and relationship management skills.
• Organized, detail-oriented, and proactive in resolving client issues.
• Fluent in Arabic and English (spoken and written).
  

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