Company Description
Twine Solutions is a technology company revolutionizing the textile industry with its digital thread and yarn dyeing technology. Our waterless dyeing process for white/raw/recycled polyester thread and yarn enables brands and manufacturers to dye their thread in-house, on demand. This reduces lead times, minimizes thread waste, and simplifies logistics. Our innovative technology supports sustainability goals by using zero water and reduced energy, while offering the flexibility to dye single or multiple colors and color gradients on a single thread or yarn, without compromising on color and creativity.
Role Description
This is a full-time on-site role for a Customer Success Specialist, located in Alexandria, Egypt. The Customer Success Specialist will be responsible for ensuring customer satisfaction through effective customer support and service. Day-to-day tasks include addressing customer inquiries, resolving issues, providing training on Twine’s technology, and actively monitoring customer feedback to improve the overall customer experience.
Qualifications
- Customer Satisfaction and Customer Service skills
- Mechanical Engineer or Practical Engineer.
- Strong problem-solving skills and readiness to work with cutting-edge technology.
- Previous experience as a Service Engineer in a hardware company – an advantage.
- Customer Support and effective Communication skills
- Experience working with textile or related technologies is a plus
- Knowledge of digital color technology – advantage.
- Bachelor's degree in a relevant field or equivalent experience
- Proficiency in both written and spoken English
