Job Details

Experience Needed:0 To 2 Years

Career Level:Student (Undergrad / Postgrad)

Education Level:Bachelor's Degree

Salary:10000 To 25000 EGP Per Month, Bonus

Job Categories:

• Customer Service/Support

Skills And Tools:

CommunicationProblem Solving

Job Description

Customer Service Representative (French Speaker)

We are looking for a Customer Service Representative (French Speaker) to join our team. The ideal candidate will be responsible for handling customer inquiries and complaints, providing accurate information, and ensuring a high level of customer satisfaction.

Key Responsibilities:

Handle incoming calls, emails, and chat inquiries in French.

Provide accurate information about products and services to customers.

Resolve customer issues efficiently and professionally.

Escalate complex cases to the relevant department when needed.

Maintain records of customer interactions and transactions using CRM systems.

Follow communication procedures, guidelines, and policies.

Ensure customer satisfaction by delivering exceptional service.

Support team goals and contribute to improving service quality.

Job Requirements

Customer Service Representative (French Speaker)

Education: Bachelor’s degree (any discipline).

Languages: Excellent command of French (spoken & written) is a must. Good command of English is a plus.

Experience: 0–2 years of experience in customer service, call center, or related field (fresh graduates are welcome).

Communication Skills: Strong verbal and written communication skills.

Customer Focus: Ability to handle customer inquiries with patience, empathy, and professionalism.

Computer Skills: Proficiency in MS Office and ability to work with CRM systems.

Flexibility: Willingness to work in shifts (including evenings, weekends, and holidays if required).

Problem-Solving: Strong analytical and problem-solving skills with attention to detail.

Teamwork: Ability to work effectively within a team environment.

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