Customer Complaints Specialist

Grade – I Reporting to – Team leader Job Purpose - To handle and resolve all unstructured and compl...

منذ سنة عمل كلي · Saudi Arabia 324
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المكان

· Saudi Arabia

نوع العمل

عمل كلي

الخبرة

0-3 سنوات

الراتب

غير معروض

الملخص الوظيفي

Grade – I
Reporting to – Team leader
Job Purpose
- To handle and resolve all unstructured and complex complaints in an effective and timely manner for all RBG, SME customers
- To administer, co-ordinate, monitor and report on the above
- To perform in-depth and true RCA (root-cause analysis) to get to the bottom of problems impacting our customers
- To maintain courteous, proactive and resolution oriented relationship with all interacting units/ departments of the bank in order to ensure complete resolution of customer complaints
- To visibly improve customer satisfaction scores and related survey results through complaint resolution

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