We are looking for a proactive Support Team Lead to organize workflows, optimize processes, and ensure high service standards. In this role, you will work with performance metrics, handle non-standard issues, and help the team achieve results in a dynamic environment.

You will be responsible for:

• Managing support team operations and ensuring that KPIs for response time and quality are met

• Designing and improving workflows for efficient task execution

• Monitoring performance against key metrics and identifying areas for improvement

• Coordinating with other teams and departments to resolve issues efficiently

• Creating and updating guides, workflows, and training materials

You might be a fit if you have:

• Proven experience leading a team

• Native-level proficiency in Arabic

• Strong analytical skills (working with metrics, quality monitoring, and process improvement)

• Leadership and interpersonal skills (motivating a team, resolving conflicts, and delivering results)

• The ability to work under pressure and in a rapidly changing environment

It’d be a plus if you have:

• Previous experience in customer or partner support

*The terms of cooperation with Yango Group companies or our partners may vary from those indicated on the website. Please check with the recruiter for details.
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