CRM & Email Marketing Specialist – Biomimicry

Service Desk Agent Provides first line of support for the users by detecting, diagnosing and restor...

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emirates

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الملخص الوظيفي

Service Desk Agent

  • Provides first line of support for the users by detecting, diagnosing and restoring the normal service as quickly as possible, in order to minimize disruption to business applications.
  • Respond to requests and inquiries from end users within the per-determined time-frame of our service level agreement
  • Identify from first line support perspective solutions to work around open issues / problems that are under investigation or pending resolution
  • And any other assigned tasks.


Minimum Qualifications:

Service Desk Engineer Qualifications

Bachelor's degree

Basic Background about Information technology

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