QStaffers is currently hiring an English Customer Service Representative for one of our partners, a leader in the outsourcing and offshoring consulting services.

Responsibilities:

• Handle customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer issues and complaints efficiently while maintaining a positive attitude.
• Record and update customer interactions in the company’s CRM or ticketing system.
• Follow up with customers to ensure their concerns are fully addressed
• Escalate unresolved issues to the appropriate department or supervisor when necessary.
• Meet or exceed KPIs such as response time, customer satisfaction (CSAT), and first-call resolution.
• Collect customer feedback and report insights to improve processes and services.
• Stay up to date with company updates, new products, and policy changes.

Requirements:

• English level must be B1+ or B2
• Fresh graduates are welcome to apply.
• Undergraduate students are welcome to apply. However, applicants must not be currently enrolled in full-time academic programs (such as university attendance, diploma programs, courses, or master’s degrees) that could affect their availability for work.

Work Setup:

• On-site with Rotational shifts.
• Flexible Working Hours for females.

Benefits:

• Competitive Salary
• Transportation is provided across Cairo and Giza.
• Full medical and social insurance coverage.
• Paid training.
• Career development in one of the world’s leading BPOs.
  

• للتقديم الان