JOB PURPOSE

Deliver the ultimate customer service experience as per MAGRABi standards to create a positive relationship and retain the customers, through identifying the customer needs and advising the customer on the best products and services that meet and satisfy those needs.

QUALIFICATIONS AND EXPERIENCE

• Bachelor degree or equivalent
• 1-2 years of experience in retail, Optical expertise is a plus

JOB RESPONSIBILITIES

• Maintain MAGRABi standards by following the pre-set policies and procedures, such as but not limited to: dress code policies, floor attitude, sales policies and code of conduct to maintain the company image.
• Identify the customer requirements through applying MAGRABi selling procedures, offering different products and services, and discussing different promotions to meet customer needs.
• Ensure the customer receives promises through close follow up on customers’ requirements and requests with other stakeholders until the service is properly delivered.
• Shares the responsibility of stock accuracy and products safety, while reporting on issues and variances to contribute to more efficient stock control and maintenance.
• Handle the invoicing process over the system to adhere to MAGRABi selling standards and to contribute to more efficient sales tracking and recording.
• Cooperate with team members to achieve overall store goals and enhance the customer experience to build long term customer relations.
• Ensure meeting the set business plan targets on monthly basis through monitoring his sales performance versus the target revenues and identifying areas of unsatisfactory performance to rectify.

COMPETENCIES

• Customer service orientation
• Initiative & Achievement Orientation
• Collaborating with Others
• Organizational Commitment
• Flexibility
• Analytical Thinking

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