As an Account Manager you’ll be a key link between our brand-partners (dessert makers, florists, gifting businesses) and our internal teams; you’ll drive partner satisfaction, growth, and retention in a fast-growing startup environment.
Key Responsibilities
• Manage a portfolio of brand/seller accounts (e.g., 50–100 brands) on the santra platform: build strong relationships, understand their business goals, and act as their advocate internally.
• Onboard new partner brands: coordinate setup, training on seller app/web POS, ensure their catalogue, inventory and processes are integrated smoothly.
• Monitor partner performance: track KPIs such as sales volume, growth rate, order fulfilment, cancellation rates, and identify improvement opportunities.
• Collaborate cross-functionally with operations, marketing, product and customer-support teams to resolve issues for partners (e.g., delivery issues, out-of-stock, tech problems).
• Develop and implement growth plans for accounts: propose upsell/cross-sell opportunities, seasonal campaigns (e.g., gifting holidays), promotional mechanics to increase revenue and engagement.
• Conduct regular account reviews with partner brands: share performance insights, benchmark against similar sellers, set future action plans.
• Serve as first point of contact for partner escalation: handle inquiries, feedback, concerns, and ensure high partner satisfaction and retention.
• Provide market/competitive insights from your account base back to the internal team: flag product gaps, emerging trends, partner requests.
• Maintain accurate account records in the CRM or partner management tool; prepare reports for leadership on account health, growth pipeline, and revenue forecasts.
Qualifications & Skills
• Bachelor’s degree (Business, Marketing or related field) or equivalent experience.
• 2-5 years of experience in account management, partner success or sales (preferably in e-commerce, marketplace or tech environment).
• Strong relationship-building skills: able to engage at both operational and strategic levels with partner brands.
• Analytical mindset: comfortable with data, KPIs, using insights to drive actions and improvements.
• Excellent communication (written & verbal) in English; Arabic proficiency a plus given UAE-market context.
• Comfortable with remote working: self-motivated, organised, able to prioritise and manage multiple accounts independently.
• Tech-savvy: used to working with dashboards, CRMs, marketplaces or seller platforms; able to learn new tools quickly.
• Results-oriented: proven track record of growing accounts, driving retention/renewal, and delivering on targets.
• Flexibility to work UAE business hours; occasional calls with partners across time zones may be required.
