Key Responsibilities

Operations & Supervision

Supervise and coordinate daily branch operations, including parts sales, inventory control, and shipping/receiving.

Lead and motivate a team to deliver excellent customer service and achieve performance targets.

Schedule, train, and evaluate staff performance to maintain a skilled and efficient workforce.

Ensure compliance with safety regulations, company policies, and operational standards.

Inventory Management

Monitor stock levels and coordinate with procurement to maintain optimal inventory.

Oversee stock receiving, storage, labeling, and returns processes.

Conduct regular cycle counts and assist in annual physical inventory.

Implement inventory control procedures to minimize shrinkage and obsolescence.

Sales & Customer Service

Support counter staff in assisting customers with parts identification, pricing, and order fulfillment.

Resolve customer issues promptly and professionally.

Work with sales and service teams to promote products and enhance customer satisfaction.

Develop and maintain strong relationships with key customers and vendors.

Administrative & Financial

Review and approve purchase orders, invoices, and returns within authorization limits.

Monitor branch expenses and assist in budgeting and cost control.

Generate and analyze branch performance reports (sales, inventory, labor).

Ensure timely and accurate data entry in the company’s ERP or inventory management system.

Qualifications

Education & Experience

High school diploma or equivalent required; associate or bachelor’s degree preferred.

Minimum of 3–5 years of experience in parts operations, warehousing, or distribution, including at least 1–2 years in a supervisory role.

Experience in [automotive/heavy equipment/industrial/agricultural] parts industry preferred.

Skills & Competencies

Strong leadership and team management skills.

Excellent customer service and communication abilities.

Proficient in inventory management systems and Microsoft Office Suite.

Ability to analyze data, solve problems, and make sound decisions.

Organizational and multitasking skills with attention to detail.

Understanding of safety standards and warehouse best practices.

Key Performance Indicators (KPIs)

Inventory accuracy and turnover rate

Customer satisfaction and retention

Sales growth and gross margin performance

Employee productivity and retention

Operational compliance and safety record

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