Roles and Responsibilities:

• Support the Manager in supervising and guiding the direct retail sales team, providing coaching and performance feedback to team members to improve their sales skills and product knowledge.
• Monitor individual and team performance, set targets, and track progress towards sales goals to foster a motivated and cohesive team environment that encourages teamwork and collaboration.
• Collaborate with the Manager to develop and implement effective sales strategies and tactics to achieve business objectives. Contribute to the development of sales plans and assist in analyzing market trends, customer needs, and competitor activities to identify opportunities for growth and improvement.
• Collaborate with other departments, such as Customer Service, Operations, and Claims, to ensure a seamless customer experience.
• Assist in analyzing sales performance data, tracking key performance indicators (KPIs), preparing regular reports for management, and conducting sales forecasts and pipeline analyses to determine future opportunities and potential risks.
• Ensure adherence to company policies, procedures, and regulatory requirements.
• Conduct periodic audits to ensure compliance with sales processes and quality standards.
• Address any non-compliance issues promptly and implement measures to mitigate risks.

Required Experience:

• Proven experience in sales management - preferably in financial sector - for at least 5 years.
• Bachelor's degree in business administration, marketing, or a related field (or equivalent work experience).
• Knowledge of insurance products, services, and industry regulat
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