We’re Founders Arm, and we’re looking for a Customer Success Manager to join our growing team. In this role, you’ll ensure our clients enjoy a seamless experience from onboarding to ongoing partnership. The ideal candidate is proactive, relationship-driven, and passionate about helping clients succeed.

Key Responsibilities:

• Conduct onboarding calls via Zoom and guide clients through setup and best practices
• Manage 10–16 new client onboardings per month and perform monthly check-ins
• Identify potential client issues early and coordinate with technical or support teams for quick resolution
• Maintain detailed CRM records and follow-ups to ensure a smooth client journey
• Proactively suggest product improvements or new features to enhance customer satisfaction and retention

Requirements:

• 3–5 years of experience in Customer Success or Account Management (beyond basic support roles)
• Excellent English communication and strong presentation skills on Zoom
• Highly organized, personable, and capable of managing multiple client accounts efficiently
• Experience working with U.S.-based clients, preferably in tech, SaaS, or service-based companies
• Commitment to professionalism, empathy, and collaboration within a global team
• Availability to work U.S. time zones

Benefits:

• Fully remote position
• Competitive compensation
• Collaborative, growth-focused environment
• Opportunity to make a real impact with an expanding company

• Ready to join us? Apply now to become the next Customer Success Manager at Founders Arm and help us deliver exceptional experiences to our clients worldwide.
  

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