Job Description
Handle day to day POS Deployment daily duties, track terminals requests on Tracking tool, Field Service Engineers deployment plan and handle bank escalations inventory related.
Responsibilities
- Release all POS terminals that are needed to be added, replaced or deleted.
- Follow up the monthly terminals’ stock with the warehouse.
- Record all POS traffic different activities (add-replace- delete) in the reference sheet.
- Verify the POS terminals operations (Add, Replace and Delete) recorded on the Utility system making sure that they are the same as reflected in the reference sheet on a daily basis.
- Verify all merchant and terminal data/requests before sending it the POS Operations department to ensure accuracy of data on the system.
- Monitor the qualitative and quantitative of the input of the tracking system data that had been sent to team leader to give accurate monthly invoice result.
- Conduct monthly review on all POS terminals on the Utility and Out of Service systems.
- Follow up agents’ activities and make sure that regular visits are provided regularly to merchants.
- Report all withdrawn or replaced POS terminals from the merchant to delete them from the system.
- Follow up and checking agents Forms and Reports (installation report, replacement form, deletion form, visit form and Maintenance report).
- Answering all NI/POS clients’ inquiries and solve their problems over the phone for any deployment related issues.
- Follow up the deployment of maintenance tickets orders with agents and make sure that all tickets are solved and the spare parts returned to maintenance team.
- Deploy POS machines at different sites if required and per the contract with the client bank.
- Follow up all shipped terminals to the remote areas, and follow up with agents on the terminals status (deployed-under deployed) and the reasons in case of under deployed (delayed).
- Conduct periodic visits on the merchants’ sites ensuring that the POS machine is functioning properly.
- Handle the archiving of the installation report according to the Deployment department instructions.
- Provide a Daily report to indicate all visits made to all merchants and highlight any malfunction to be sent to the maintenance department for repairing.
- Handle the monthly client invoice by checking & sorting all the input & output terminals on the tracking system then reconcile them with the existing terminals in the market and issue the invoice required reports.
Qualifications
Education level accepted:
Bachelor’s Degree.
Min Years And Type Of Experience Accepted
+2 years’ experience in merchant support or customer service roles.
Language
Good command of English language.
Additional Skills
- Strong problem-solving and troubleshooting skills.
- Excellent communication and customer service abilities.
- Ability to work under pressure and meet deadlines.
- Attention to detail and accuracy in ticket documentation.
- Familiarity with ticketing systems and claim request processes is a plus.
