Role Description

This is a full-time on-site role for a Sales Support Representative based in Alexandria, Egypt. The Sales Support Representative will provide excellent customer support and service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Responsibilities include maintaining customer relationships, managing orders, answering customer queries, and assisting the sales team with administrative tasks to streamline operations. The role focuses on fostering a positive customer experience and contributing to the overall success of the sales process.

Qualifications

• Act as a front-line interface with international customers
• Role involves responding to customers over the phone and resolving their inquiries
• Proven ability to ensure Customer Satisfaction
• Excellent organizational and problem-solving skills
• Ability to work effectively in an on-site team environment
• Proficiency in relevant software tools and CRM systems is a plus
• Bachelor's degree or equivalent in Business, Communications, or related field
  

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