💡 Customer Success Manager – EMEA
We’re looking for a Customer Success Manager (Enterprise) to join Freepik, our rapidly scaling AI-powered creative platform. This is a unique opportunity to shape the foundation of our customer success strategy and play a key role in how enterprise clients grow and create with Freepik.
As CSM, you’ll build strong, lasting relationships with our enterprise customers — driving adoption, retention, and measurable business impact. You’ll work hand-in-hand with Sales, Product, and Leadership teams to ensure every customer not only reaches their goals but becomes an advocate for Freepik.
If you’re passionate about creativity, technology, and customer success — and you love building from scratch — this is your chance to make your mark.
🚀 What You’ll Do
- Own customer outcomes: Drive adoption, maximize ROI, and manage the full renewal process — addressing risks early and ensuring strong retention.
- Be the voice of the customer: Translate customer insights into action, influencing product decisions and go-to-market strategies.
- Build scalable systems: Create success frameworks, playbooks, and automated processes to support a growing enterprise portfolio.
- Act on data: Use key metrics and health indicators to identify opportunities, mitigate churn, and accelerate expansion.
- Collaborate cross-functionally: Partner with Sales, Product, and Engineering to identify growth levers and enhance customer experience.
🎯 How Success Will Be Measured
- Net Revenue Retention: Consistently exceed 100% through upsells, renewals, and expansion.
- Customer Adoption & Engagement: Maintain high utilization rates through proactive support and training.
- Customer Satisfaction & Advocacy: Achieve top-tier NPS and strong customer referrals.
- Operational Efficiency: Build scalable, repeatable success processes that maintain a personal touch.
💪 What You’ll Bring
- Proven experience in Customer Success or Account Management with enterprise clients (ideally in SaaS, AI, or creative tech).
- A track record of driving retention, growth, and measurable customer impact.
- Experience building CS operations from zero and thriving in fast-changing environments.
- Analytical mindset with hands-on experience in tools like Salesforce, Zendesk, Intercom, or Gainsight.
- Technical curiosity and comfort with AI or complex digital products.
- A collaborative, proactive, and adaptable approach — you see challenges as opportunities to innovate.
🌟 Why Join Freepik
At Freepik, we’re on a mission to make creativity more accessible and intelligent through the power of AI. You’ll join a bold, fast-moving team where your ideas drive real impact, your voice matters, and your growth is encouraged.
Here, you won’t just manage customers — you’ll help shape how global companies create, innovate, and succeed with Freepik.
📍 Location: Europe (Remote)
💰 Salary: OTE €60K–€100K (depending on location)
Ready to redefine enterprise customer success and build something extraordinary from day one?
Apply now and help shape the future of Freepik.
