ks is growing fast.
We’re a venture-backed HR technology startup on a mission to revolutionize how businesses manage their team workforce. With powerful tools for scheduling, attendance, payroll, and real-time payouts, we’re transforming operations across multiple industries.
And now, we’re looking for a Customer Success Specialist with strong SaaS experience, a startup mindset, and a passion for delivering outstanding customer experiences.
If you thrive in fast-paced environments, love solving problems, and believe great onboarding = great adoption, you’ll love being part of bluworks.
🎯 What You’ll Do
As a Customer Success Specialist, you will serve as a trusted advisor to our customers, leading them through onboarding, activation, and long-term success. You will:
- Be the primary point of contact for assigned accounts
- Lead onboarding, implementation, and product configuration
- Drive customer activation and ensure successful adoption
- Monitor account health and proactively address risks
- Deliver training, webinars, and ongoing product education
- Identify upsell and cross-sell opportunities aligned with customer growth
- Collaborate closely with Product, Sales, and Tech teams to improve customer experience
- Contribute to building scalable and repeatable CS processes
💼 What We’re Looking For
We’re looking for someone who embodies startup DNA proactive, hands-on, adaptable, and customer-obsessed.
You’ll be a great fit if you have:
- 3+ years of experience in SaaS Customer Success, onboarding, or account management
- Experience driving activation, adoption, and retention
- Strong project management and communication skills
- A data-driven approach to analyzing customer health and performance
- The ability to build strong, meaningful customer relationships
- Experience in HR tech or B2B platforms is a plus
🎁 What We Offer
At bluworks, you’ll join a fast-growing, high-impact team with a culture built on ownership, trust, and continuous growth.
Here’s what you get:
✨ Hybrid working environment
✨ Family medical insurance
✨ Competitive salary
✨ A supportive, fast-paced startup culture
✨ Massive growth opportunities as we scale
✨ The chance to directly influence customer exp
