Job Details
Experience Needed:0 to 5 years
Career Level:Entry Level (Junior Level / Fresh Grad)
Education Level:Bachelor's Degree
Salary:Confidential, Generous commissions on sales
Job Description
- Serve as the primary point of contact for members, managing their requests and ensuring exceptional service delivery.
- Curate and coordinate bespoke lifestyle experiences, including travel, dining, entertainment, and special events.
- Build and maintain strong relationships with members, understanding their preferences and anticipating their needs.
- Liaise with a global network of partners and suppliers to secure exclusive access and privileges for members.
- Handle confidential and sensitive information with the utmost discretion and professionalism.
- Resolve member issues promptly and effectively, ensuring complete satisfaction.
- Maintain accurate records of member interactions and requests using internal systems.
- Collaborate with internal teams to deliver seamless, integrated service solutions.
- Stay informed about the latest luxury trends, venues, and experiences to provide informed recommendations.
- Support the continuous improvement of service standards and contribute to team knowledge sharing.
Job Requirements
- 0-5 years experience
- Fluency in spoken English and Arabic is a MUST - (Preferable graduates of international language schools)
- Excellent written communication in English
- Good presentation skills and working knowledge of MS Office - previous experience on CRM is a plus
- University Graduate - preferably with background in PR, marketing, travel, social sciences, liberal arts.
- Experience in hospitality (concierge, front desk, reservations, guest relations), high-end customer service, luxury retail, events and entertainment, PR and marketing is a plus
- Ability to work independently while adhering very strictly to company rules & regulations
- Team player that can multitask, has an eye for detail, very much a people person and can work under pressure.
- A basic understanding of luxury services and products is an advantage.
- Flexibility to work on rotational hours/shifts, including weekends and all national/public holidays is a MUST - (Shifts are: 9:00-17:00/13:00-21:00).
