This Customer Success Operating Model course equips professionals with the knowledge to design, implement, and manage a high-performing customer success organization. You’ll explore the critical elements of a successful operating model, including defining roles and responsibilities, establishing customer success processes, and implementing scalable workflows.

The course covers frameworks for customer segmentation, success metrics, and touchpoints to proactively manage customer health and adoption. You will learn how to align customer success activities with business goals, ensuring retention, expansion, and long-term satisfaction. Case studies and practical examples provide insights into structuring teams for maximum efficiency, using data to drive decisions, and integrating customer success into broader sales and service functions.

By the end of the course, learners will understand how to build a cust