workforce management
Responsibilities Analyze contact volume patterns by campaigns, contact group, queues and agents skillsets. Work with the Forecasting & Scheduling analyst in developing forecasting models to predic...
Company Description Xceed is the leading multilingual Business Process Outsourcing Service provider in the EMEA region, with a capacity of more than 10,000 web-enabled multi-channel stations. The com...
Company Description Xceed is the leading multilingual Business Process Outsourcing Service provider in the EMEA region, with a capacity of more than 10,000 web-enabled multi-channel stations. The com...
b Overview The role of a WFM scheduler is to support the workforce management function within an organization by analyzing data, forecasting workload, and optimizing resource allocation through to su...
1 YEAR as Scheduler is a MUST Analyse information to develop Short- and Long-Term Forecasts for multiple clients. Analyse trending data to help build accurate assumptions of various Key Metrics for p...
Job Summary The Workforce Analyst is responsible for analyzing schedule performance, forecast accuracy, and historical trends to continuously improve workforce planning Key Responsibilities Workforce...
