Quality Monitoring Specialist
Job Details Experience Needed: 1 to 3 years Career Level: Experienced (Non-Manager) Education Level...
الملخص الوظيفي
Job Details
Experience Needed:1 to 3 years
Career Level:Experienced (Non-Manager)
Education Level:Bachelor's Degree
Salary:Confidential
Job Description
Objective of the Position:
We’re looking for a mid‑level Quality Assurance Specialist to ensure our sales and support interactions consistently meet high standards of quality and customer satisfaction.
Key Responsibilities:
- Monitor sales interactions (calls, chats and emails) to ensure they meet quality standards.
- Gather audit feedback and identify opportunities to enhance performance and processes.
- Share practical quality
- tips with sales teams to improve individual and team performance.
- Collaborate with sales leaders to align quality standards and calibrate evaluations.
- Prepare regular quality performance reports for management.
- Identify process gaps and suggest improvements across the sales cycle.
- Monitor customer feedback and integrate insights into ongoing quality improvements.
Job Requirements
Education & Experience:
- Bachelor’s Degree in Business Administration or a related field.
- 2+ Year of experience in quality assurance
Technical Skills:
- Experience monitoring sales or technical calls is preferred.
- Certifications in COPC or Six Sigma are a plus.
- Strong communication skills and a keen eye for detail.
Soft Skills:
- Strong Communication skills
- Details oriented
- Problem solver
- Initiative
Competencies:
- Attention to detail
- Strong business process understanding.
- Ownership and accountability for quality.
- Ability to work under tight deadlines.
- Mentorship and collaboration skills.
Skills:
- Problem Solving
- Ownership
- Time management
