Company Overview
A fast-growing RegTech company leveraging AI, ML, and blockchain to digitize compliance and onboarding for banks, NBFCs, and other financial institutions. Our mission is to simplify and automate regulatory processes for the financial services industry through technology-driven solutions.
Job Summary
We are looking for a proactive and client-focused Key Account Manager with 2–3 years of experience in account management, preferably in the tech or SaaS industry. You will be responsible for managing a portfolio of BFSI clients, ensuring satisfaction, retention, and identifying growth opportunities.
Key Responsibilities
- Manage and nurture relationships with assigned BFSI client accounts.
- Understand client goals and deliver relevant product solutions.
- Coordinate with cross-functional teams (Sales, Product, Support) to implement solutions effectively.
- Ensure timely follow-ups, issue resolution, and client satisfaction.
- Monitor and report on account performance and usage metrics.
- Support upselling and cross-selling of additional services within accounts.
- Assist with contract renewals and client onboarding activities.
- Collaborate with the sales team to uncover new business opportunities within existing accounts.
Requirements
Qualifications
- 2–3 years of experience in account management, preferably in a technology or SaaS environment.
- Prior exposure to BFSI clients is a plus.
- Strong interpersonal and communication skills.
- Ability to manage multiple client relationships and deadlines.
- Familiarity with CRM systems and client servicing tools.
- Strong organizational and time-management skills.
- Problem-solving mindset with the ability to handle client queries or escalations professionally.
Preferred Candidate
- Based in Dubai or willing to relocate.
- Experience working in or with IDV/RegTech firms is an advantage.
- Enthusiastic about working in a fast-paced, technology-driven environment.
Benefits
Salary: AED 100,000 – 110,000 per annum
