The job in short
As a Technical Manager, you are the technical leader of a strategic client account - or a portfolio of accounts - with end-to-end ownership of the technical success and quality of our solution delivery. You work in close partnership with the Delivery Leader, ensuring that our clients not only go live successfully, but continue to thrive and scale with confidence.
You are a hands-on leader who drives solution design with architects, partners closely with engineering leads, and leads from the front when needed during complex technical challenges or critical incidents. You set the tone for engineering excellence, while ensuring the right technical team structures and accountabilities are in place to deliver at scale.
Throughout the client journey, you are the primary technical contact and trusted advisor, seamlessly navigating between technical deep dives and high-stakes conversations with CIOs and executives. You bring clarity, confidence, and commitment to every interaction while shaping outcomes.
Meet the job
- Use your technical and product expertise to define and drive our clients’ overall technical strategy;
- Address all product-related queries on time with your product expertise and engaging different stakeholders within the Backbase organisation;
- Travel to clients and build strong relationships with key stakeholders. You will be working closely with lead architects and C-level executives in our customers;
- Become an internal advocate of the client and bring the voice of the customer into the rest of the Backbase organization;
- You identify opportunities for the customer to have better product adoption, provide guidance on best practices for custom components, and help the client align their requirements with our R&D roadmap;
- Work with our R&D organisation to provide customers' feedback and help identify potential new features or products (both on the functional and technical levels);
- Analyse customers’ needs and suggest upgrades or additional features to meet their requirements;
- Collaborate closely with the Technical Support, Product Engineering, and Project Implementation teams at Backbase to ensure successful implementations of the Backbase product.
How about you
- Overall experience of 10+ years and 5 years of management experience with solid technical background;
- You have excellent written, verbal and presentation skills, particularly in conveying technical concepts in a way that is easy for an audience of various technical skills to understand;
- You have a solid technical background with hands-on experience building and designing enterprise software. Experience with digital transformation projects in financial institutions are a plus;
- You have experience with most of our technology stack: Java, Spring, Maven, Gradle, Angular, Kotlin, Cloud Deployments, Docker, Kubernetes and Swift; Having a cloud certification (e.g. AWS Certified Solutions Architect) is a plus;
- You are an advocate for Agile methodologies and are able to explain its pros and cons to steer stakeholders in the right direction; You hold a BSc/MSc degree in Computer Science or relevant field;
- You are fluent in English.
