Joining Hassan Allam means more than working for one of Egypt’s largest engineering and construction groups. We’ve built our business on a passion for excellence. We have a flexible approach in all t...
Customer Success Manager Function: Customer Success Reports to: Manager, Customer Success Reviewed:...
Customer Success Manager
Function: Customer Success
Reports to: Manager, Customer Success
Reviewed: 08.2025
Position Summary:
As a Customer Success Manager, you will own a portfolio of customers, ensuring they achieve measurable success with our products and services while driving commercial outcomes for the business. You will be the primary point of contact for your accounts, building trusted relationships, understanding customer goals, and guiding them to maximize value. This role requires a commercially minded approach, including leading contract negotiations, managing renewals, identifying growth opportunities, and protecting revenue. You will balance advocacy for the customer with a focus on achieving mutual business results. In addition, this position is responsible for developing customer relationship management, as well as ensuring adoption and engagement with our platform for our SMB and Mid-Market customers.
This role is high volume of small and medium sized business clients. Candidates with enterprise level experience will not be suited for the role.
Key Responsibilities:
Skills and Experience Needed:
Competencies:
Accountability
Adaptability
Applied Learning
Business Acumen
Collaboration
Customer Focus
Dealing w/Ambiguity
Decision Making
Driving for Results
Initiating Action
Planning & Organizing
Technical/Professional Knowledge/Skills
About the company:
Boards set the standard for what organizations can achieve. At OnBoard, our board management software helps boards function at a higher level so every organization can make a bigger difference in the world.
Launched in 2011, today, OnBoard serves as the board intelligence platform for more than 5,000 organizations and their 12,000 boards and committees in 60 countries worldwide. With customers in higher education, nonprofit, healthcare systems, government, and enterprise business, OnBoard is the leading board management provider.
OnBoard has grown from a class project at Purdue University in West Lafayette, Indiana in 2003 into the world’s leading board management software platform today. Backed by JMI Equity and the acquisitions of eScribe and Govenda, OnBoard is positioned to become the industry leader in Board Management and Meeting Solutions for private and public sector entities.
Benefits and Perks:
Diversity Statement - Culture of Togetherness:
At OnBoard, our mission is to encourage and celebrate a culture of togetherness. We acknowledge that uniqueness is powerful, and we welcome, foster, and appreciate all. Diversity, Equity, and Inclusiveness fuel the Pathfinder atmosphere and all our efforts. Our power is in our people and we Pledge 1% to give back to our communities and across the globe.
OnBoard is an equal opportunity employer and committed to a diverse and inclusive working environment. Passageways does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please email [email protected].
Joining Hassan Allam means more than working for one of Egypt’s largest engineering and construction groups. We’ve built our business on a passion for excellence. We have a flexible approach in all t...
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