THIS IS A MID-MANAGER POSITION
Company Description
MU.SEE.UM is a retail management company specializing in gift shops at iconic heritage destinations. We provide design, product development, merchandising expertise, and staff training, along with store operations. We partner with local and international artisanal artists and factories to create bespoke merchandise ranges for our clients. Our mission is to deliver a holistic visitor experience with premium product mementos while ensuring fair trade principles for artists. We aim to unlock significant value for heritage site owners.
Role Description
This is a full time position located at the Grand Egyptian Museum (GEM), Giza. The Operations Manager is responsible for overseeing the day-to-day operational functions of the official gift shop at the GEM to ensure smooth, efficient, and profitable performance. This role focuses on store processes, inventory management, staff supervision, IT coordination, and compliance with company policies.
The Operations Manager acts as a key support to the COO, Store Manager, and Warehouse Manager in driving sales, optimizing resources, and delivering operational excellence.
Key Responsibilities
1. Store Operations & Process Management
- Ensure the store operates smoothly on a daily basis, maintaining compliance with company policies and procedures.
- Implement operational improvements to maximize efficiency and reduce costs.
2. Inventory & Stock Management
- Work with Warehouse Manager to manage stock levels, deliveries, replenishment, and transfers to minimize shrinkage and stockouts.
- Conduct regular cycle counts and stock audits.
- Oversee receiving, storage, and organization of inventory with Warehouse Manager in line with loss prevention measures.
3. IT & Systems Coordination
- Act as the primary liaison with third party IT service provider to ensure smooth operation of POS systems, warehouse and other store technologies.
- Oversee troubleshooting and escalation of system issues, ensuring minimal disruption to operations.
- Support the implementation of any new IT tools, upgrades, and digital initiatives in-store.
- Monitor system performance and ensure staff are properly trained in using IT systems.
4. Financial & Performance Management
- Support the Store Manager in achieving operational KPIs.
- Monitor expenses, wastage, and shrinkage to optimize profitability.
- Prepare operational reports per manager’s request, including inventory performance.
5. Compliance & Safety
- Ensure adherence to health, safety, and security standards.
- Enforce loss prevention policies and investigate discrepancies.
- Maintain compliance with labor laws and company regulations.
Qualifications & Skills
- Bachelor’s degree in Business Administration, Retail Management, or related field (preferred).
- Knowledge of retail Supply Chain Management is a plus.
- 3–5 years of experience in retail operations or supervisory roles.
- Organizational and communication skills.
- Proficiency in POS systems, inventory software, and Microsoft Office Suite.
- Familiarity with retail IT systems and ability to coordinate with IT support.
- Ability to handle high-pressure situations and problem-solve effectively.
Competencies
- Operational Excellence – Strong attention to detail and process optimization.
- Analytical Thinking – Uses data to drive decisions and improve efficiency.
- Tech-Savvy – Comfortable with IT systems and able to coordinate with IT support.
- Adaptability – Responds quickly to changes in business needs.
