About The Role
The team supports local markets with Uber supply, proactively contacting new drivers within the region to help them with the signup process and onboarding so that they can begin earning with Uber.
Once drivers are proficient with driving on the Uber platform, the team engages with them on a regular basis to ensure that they're making the most of the flexible driving opportunity. The team aims to improve driver earnings per hour, supply hours, feel a connection with Uber, and ultimately, choose to remain driving with Uber.
In the program, CommOps and Ops collaborate closely to understand and tackle driver partners' most
important priorities through specialised and dedicated Perspective account managers.
What You Will Do
- Develop and manage Driver relationships through outbound trigger-based calling
- Take ownership of managing multiple driver accounts
- Provide customised coaching and recommendations to your driver partners
- Deliver against multiple KPIs, per market priorities: GBs, engagement, cancellation rate, etc.
- Act as a voice of the customer capturing insights at every opportunity
Basic Qualifications
- Fluent in Arabic
- Strong competency in English
- Sales and account management experience in a contact centre environment.
- You have at least 6 month experience in sales and retention.
Preferred Qualifications
- Sales and account management experience in a contact centre environment
