Shezlong is the leading online psychotherapy platform in the Middle East and Africa, offering high-quality, affordable mental health services that can be accessed anytime, anywhere.
Our mission is to make mental wellness a given for every individual, helping build resilient communities and positively impacting society through innovative and easy-to-use technology.
We are looking for a proactive, empathetic, and organized Key Account Manager to join our Medical Operations team.
In this role, you will be the bridge between Shezlong and our therapists ensuring they are supported, engaged, and empowered to deliver exceptional care.
Key Responsibilities:
- Recruit and onboard qualified therapists to the platform.
- Act as the main point of contact, offering guidance, support, and orientation.
- Ensure service quality by reviewing client feedback and supporting continuous improvement.
- Oversee smooth transitions for therapists entering, scaling, or exiting the platform.
Qualifications:
- Bachelor’s degree in Business, pharmaceutical, or a related field.
- 2+ years of relevant experience in account management, partnerships, therapist relations, or stakeholder engagement.
- Strong interpersonal and communication skills (Arabic & English).
- Organized, detail-oriented, and able to handle multiple priorities.
- Empathy and active listening skills, with sensitivity to therapists’ and clients’ needs.
- Comfortable working with data, MS Office, and digital platforms.
Bonus points if you have a background in healthcare, wellness, or digital health platforms.
Ready to make a difference?
للتقديم الانApply now and start your journey with Shezlong
