Job Purpose

The role is focusing on developing and designing a customer experience strategy and overseeing the implementation.

Job Responsibilities:

• Participating in preparing or improving the manuals related to the products and services from the customer experience and service quality prospective.

• Participating in preparing or improving the forms related to the customers’ requests for products, requests and services from the customer experience and service quality prospective.

• Ensuring that the Service Level Agreement (TAT) is impeded in all the procedures related to the customers products and services.

• Enhancing the customer experience and identifying customer touchpoints to assess customer experience and develop customer retention methods

• Monitoring the analysis of data prepared to measure customer satisfaction and presenting it to the relevant committees and the management.

• Follow up on customer satisfaction rates and calculations mechanism in addition to prepare the related reports in addition to providing recommendations that could improve customer satisfaction levels.

Job qualifications

Bachelor degree of Business-Commerce -Economics or Equivalent Major

Not less than 8 years in Customer Experience, Customer service or related field

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