We’re hiring an Operations Manager to run a multilingual ads/content rating program. Immediate start.
What you’ll do
- Own delivery to SLA / TAT / Quality / Throughput and run daily/weekly/monthly governance
- Lead Team Leads & pods: coach, set action plans, manage performance
- Workforce planning: rosters, utilization/adherence, backfills, surge handling
- Reporting
- & analytics: build/read dashboards (Sheets/Excel/BI), run RCA, drive improvements
- Partner with QA & Training on calibration, refreshers, and quality uplift
- Stakeholder comms & escalations; keep SOPs and documentation compliant
Must have
- Graduate; 4+ years overall ops with 1+ year as Team Manager (content review/moderation/ads rating
- /BPO)
- Excellent written & verbal communication in English + target language
- Strong problem-solving/analysis; high attention to detail; calm under deadlines
- Comfortable with metrics, dashboards, and governance cadence
Contract: freelance/part-time, remote • Languages: English, Spanish (EU), Portuguese (BR), Japanese, German, French + 30+ others
How to apply: Submit your language(s) + level, hours/week, timezone, earliest start, largest team size managed, and hourly rate via my email address ( [email protected])
