Job Purpose

The Anime Spot Store Manager will lead the overall operations, sales performance, and customer experience of Anime Spot — Egypt’s first and leading destination for anime, manga, gaming, and pop-culture collectibles.

This role combines retail excellence, brand passion, and people leadership to ensure the store delivers an outstanding shopping experience and achieves its commercial goals.

Key Responsibilities1. Store Operations & Sales

• Manage daily store operations and ensure smooth workflow across all shifts.
• Achieve monthly sales, margin, and KPI targets.
• Monitor stock levels, coordinate with HQ for replenishment, and ensure accurate product display.
• Execute in-store marketing plans, launches, and events (e.g. Pokémon Days, One Piece Drops, POP MART releases).

2. Team Leadership

• Lead, coach, and motivate the store team.
• Conduct regular team meetings and performance reviews.
• Maintain a positive, energetic culture aligned with Bingo values — passion, teamwork, and excellence.

3. Customer Experience

• Deliver premium customer service and anime-community engagement.
• Handle escalated customer issues professionally and ensure fast resolution.
• Create an engaging and Instagram-friendly environment inside the store.

4. Visual Merchandising

• Ensure merchandising follows brand guidelines and enhances product visibility.
• Coordinate with the Marketing & Visual team for window displays and seasonal setups.
• Maintain a clean, organized, and thematic anime-style store presentation.

5. Reporting & Communication

• Provide daily and weekly reports (sales, stock, best-sellers, slow movers, feedback).
• Share insights on customer trends and new product opportunities.
• Work closely with HQ departments (Brand, Marketing, Supply Chain, HR).

Requirements

• Minimum 3–5 years of retail experience, including at least 2 years in a supervisory or managerial role.
• Background in toys, pop-culture, gaming, or fashion retail is a strong plus.
• Strong leadership, communication, and organizational skills.
• Fluent in Arabic & English.
• High passion for anime, manga, and Japanese culture (must!).
• Comfortable with sales reporting, stock systems, and POS management.للتقديم الان