Job Overview:
We are seeking a dynamic and experienced Mall Operations Manager to oversee the strategic and operational aspects of our mall. The ideal candidate will excel in fostering relationships with tenants, optimizing operational efficiency, and enhancing the overall customer experience.
Key Responsibilities:
- Business Planning: Develop a comprehensive business plan for the mall, encompassing all critical components of mall operations to drive success and growth.
- Tenant Relations: Cultivate and maintain long-term, beneficial relationships with existing tenants and retail groups to secure ongoing and future business opportunities.
- Operational Coordination: Implement and uphold approved procedures and systems across all mall functions, ensuring seamless collaboration among internal departments to meet business objectives and enhance tenant and customer experiences.
- Maintenance Management: Collaborate with department heads to prepare and oversee plans for regular and periodic maintenance, ensuring high-quality execution and adherence to schedules.
- Financial Oversight: Manage the collection of dues from tenants, ensuring compliance with contractual terms and timely resolution of any financial issues.
- Complaint Resolution: Address tenant complaints and demands efficiently, working proactively to identify and eliminate the root causes while adhering to legal and contractual obligations.
- Legal Compliance: Ensure all mall operations and tenant interactions are conducted in accordance with applicable legal standards and regulations.
- Brand Management: Develop and maintain a strong corporate mall identity, ensuring compliance with brand guidelines and promoting a cohesive image.
- Customer Service Enhancement: Take initiative to improve customer service within the mall, implementing strategies that enhance the shopping experience.
- Additional Responsibilities: Perform other tasks as assigned to support the overall objectives of the mall.
Job Requirements:
- BA in Management or related field is preferred.
- Minimum of 5 years of experience in mall management or a similar role.
- Strong business acumen with a solid understanding of commercial facilities management.
- Proven experience in managing leasing contracts, negotiations, and tender management.
- Excellent communication and interpe
