Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travelers within this big and diverse market. ACC is providing varied services under Community Support thereby providing world-class customer experience to our customers. Besides this, ACC is also building deep capabilities for different verticals like Homes, Finance Technology Group, Finance Shared Services, Payments, Analytics, etc.
The Payments (Payments Risk and Compliance Team) team’s mission is to keep the online payment ecosystem safe and optimized to enable anyone, anywhere to pay and be paid with confidence, create a world-class compliance organization and have a data driven approach to building an innovation friendly, scalable compliance program. Our goal is to ensure that Airbnb Payments can grow in a safe fashion, with risks appropriately measured and mitigated.
The Difference You Will Make:
The Payments partner performance Supervisor supports Airbnb’s payments compliance performance for partners. This position is a combination of responsibilities that includes leadership support, Compliance ops expertise and project coordination. This role requires building and maintaining relationships with the following stakeholders, outside your Reporting line:
Partner leadership team for performance management.
Project Managers, Operations Analyst, Partner Management, Foundation team, Product and DS team
Content, Policy, Training, Quality, Partners, as potential Cross-functional Areas of Focus*
A Typical Day:
Effectively manage and oversee day-to-day operations for staffing needs and scheduling
Maintain subject matter expertise and handle escalated and/or urgent cases or issues when necessary
Track Core Operations metrics
Advise on best practices; coach, mentor, and develop a partner team through leaders/trainers on the partner side.
Be approachable in your leadership by creating an open environment.
Visualize and facilitate long-term initiatives and new strategies, best practices, or processes to improve Core Operations metrics
