Our client is a prominent player in the Travel & Tourism industry, known for exceptional guest experiences, strong global supplier partnerships, and operational excellence. They’re committed to high service standards and are seeking talented professionals to help drive their mission forward.
Job Title
Ticketing & Reservations Manager
Job Summary
Our client is a leading Travel & Tourism company based in El-Sheikh Zayed City, Giza. Recognized for innovation and customer focus, they seek a seasoned manager to lead end-to-end flight ticketing and hotel reservations, optimize supplier relations, and ensure flawless, compliant operations with Amadeus (GDS) at the core.
Job Responsibilities
- Lead the ticketing & reservations function (air & hotel) with strict SLA/quality control.
- Oversee accurate ticket issuing, reissues/refunds, queue management, and ADM avoidance on Amadeus.
- Manage hotel contracting coordination (rates, allotments, stop-sales) with global partners/bedbanks.
- Build competitive quotes for FIT/GIT, groups, MICE, and charter programs.
- Develop SOPs, reporting dashboards, and contingency plans for disruptions/overbooking.
- Coach and performance-manage the reservations/ticketing team; coordinate with Sales, Finance, and Ops.
Key Requirements
Education: Bachelor’s degree in Tourism, Business, or a related field.
Experience: 10+ years in Travel & Tourism with proven leadership in ticketing/reservations and supplier coordination.
Skills:
- Expert Amadeus (GDS) user (pricing, reissue/refund, RBDs, EMD, queues).
- Strong supplier negotiation and hotel inventory management (FIT/GIT, allotments).
- Data-driven judgment, crisis handling, and stakeholder communication (Arabic & English).
- Certifications (if any): IATA/UFTAA or equivalent is a plus.
Job Conditions
Location: El-Sheikh Zayed City, Giza.
Work Mode: On-site.
Employment Type: Full-time (Managerial).
Working Hours: 10:00–19:00, 2 days off weekly.
