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Business
Customer Support KPIs & Metrics Course (Beginner Guide)
Introduction | Gorgias's Beginner's Guide to KPIs & Metrics | Part 1/6

Introduction | Gorgias's Beginner's Guide to KPIs & Metrics | Part 1/6

Customer Support KPIs & Metrics Course (Beginner Guide)

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جميع الدروس
6 درس
02:55 Introduction | Gorgias's Beginner's Guide to KPIs & Metrics | Part 1/6
10:09 Customer Satisfaction Score | Gorgias's Beginner's Guide to KPIs & Metrics | Part 2/6
09:14 First Response Time | Gorgias's Beginner's Guide to KPIs & Metrics | Part 3/6
06:14 Net Revenue Retention Rate | Gorgias's Beginner's Guide to KPIs & Metrics | Part 4/6
08:36 Resolution Time | Gorgias's Beginner's Guide to KPIs & Metrics | Part 5/6
09:07 Repeat Customer Rate | Gorgias's Beginner's Guide to KPIs & Metrics | Part 6/6